GOGO VPN documents

Terms of Service

These Terms explain access to GOGO VPN, plans, payment, responsibilities and how to resolve issues. By using the service, you accept the Terms applicable to your order.

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GOGO VPN provides access to secure connection settings and an account area for managing subscriptions. The service operates under the GOGO VPN brand. The provider’s legal name, address and jurisdiction will be added when its details are confirmed. Questions can be sent to support@gogovpn.online or through the contacts page.

To sign in, you need access to your email address and a one-time code. You are responsible for the security of your mailbox, Telegram account and devices, and for activity in your account. Tell support if you suspect unauthorized access.

A compatible app and device are required to connect. You choose your connection settings and must use the service in accordance with laws that apply to you.

The Free trial lasts 3 days after you meet the requirement to subscribe to the specified Telegram channel. It can be activated once, subject to the activation rules. A verified Telegram link may be required.

Paid plans, duration, features and prices are shown on the pricing page and on the invoice before payment. Connection quality depends on your device, network, chosen location and external restrictions. We cannot guarantee access to every website or a constant speed.

You can request an invoice in your account. An operator confirms payment after checking receipt of funds. Access or renewal starts after payment confirmation and connection setup. The invoice states the final amount and currency. Subscriptions do not renew automatically, and no subscription charge is made when a paid period ends.

If the service was not provided or does not work as it should, email support@gogovpn.online with the problem and order details. We will investigate and offer a fix, an extension or a refund as required by applicable law. These Terms do not limit mandatory consumer rights.

Do not use the service to break applicable law or others’ rights. This includes unauthorized system access, malware distribution, fraud, spam and infringement of content rights. Do not resell access, interfere with the infrastructure or bypass technical plan limits.

For a serious breach, we may restrict access to protect the service and other users. Where possible, we will explain why and let you contact support. Restrictions do not remove mandatory refund rights or other remedies.

We maintain the service and may perform maintenance, change available locations and fix faults. Short interruptions may occur. We aim to announce significant planned changes in advance on the website or through our channels.

For help with setup, payment or subscriptions, use the contacts page. Response times depend on the issue and team availability.

Our Privacy Policy explains how personal data is handled. Telegram, payment providers, connection apps and websites you visit have their own terms and notices. Please review them when you use those services.

We are responsible for providing the service to the extent required by applicable law. We are not responsible for failures of third-party networks, devices or websites outside our control, but we will help check issues on our side. Nothing in these Terms excludes liability that cannot lawfully be excluded.

Please contact support@gogovpn.online first, with your account email, plan and a description of the issue. If we cannot resolve it together, disputes are handled under applicable law.

The latest version and publication date appear here. Material changes to a paid service do not apply retroactively to a period you already paid for, except where law or security requires otherwise. We will give advance notice where required.